Terms and Conditions

These Terms and Conditions describe the rules that apply when you use SlotoTop’s online casino services in Canada. They explain our relationship with you as a player, outline your responsibilities on the platform, and describe how we handle account verification, payments, promotions and disputes. By registering and using our services you agree to comply with these terms and any other rules referenced on the site.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. Keep your login credentials secure and notify support immediately if you suspect unauthorised access. We may require identity verification at any time to confirm your identity, payment methods or address. Failure to provide requested documents within a reasonable timeframe may result in withdrawal delays, account restrictions or temporary suspension.

Eligibility requirements

To use our services you must be of legal gambling age in your jurisdiction and located in a region where our services are permitted. Only one account is allowed per person, household and payment method; multiple accounts may be closed and balances withheld. You must provide accurate personal information during registration and update it when required.

Acceptable platform use

Use of the site must be lawful and honest. Prohibited activity includes bonus abuse, creating duplicate accounts, using automated play tools, chargeback fraud and any attempt to manipulate games or payment processes. We reserve the right to investigate suspicious behaviour and to take corrective measures such as voiding bets, confiscating bonuses, or closing accounts when a breach is confirmed.

General bonus and promotion rules

Promotions are subject to specific terms that are published with each offer. Unless stated otherwise, bonus funds and free-spin winnings are subject to wagering requirements and game contribution rules. Only one promotion may be used where the terms prohibit stacking. Breach of bonus rules, including using restricted payment methods for bonus activation, may result in voided bonuses and withheld winnings.

Deposits and withdrawals

We support a range of payment methods for deposits and withdrawals. Deposit and withdrawal processing times vary by method and may be subject to verification checks. Withdrawal requests may require identity or payment verification before release. Withdrawal limits and minimum transaction amounts are set out in your account and may change based on verification status or promotional activity. For help with payments or limits please contact Sloto Top support via the site help tools.

Dispute resolution

If you have a complaint about your account, a game outcome, or a payment, raise it with our support team promptly so we can investigate. We aim to resolve issues through our internal dispute process. If a resolution cannot be reached, we will advise you of any further steps available under applicable law or regulatory channels where relevant.

Updates to terms and conditions

We may update these Terms from time to time. Material changes will be posted on the site and, where appropriate, notified to active account holders. Continued use of the platform after changes are published constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.