Contact our team
If you need assistance, our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Contact us for help with deposits, withdrawals, verification documents, or site performance and we’ll aim to respond quickly. Choose email, live chat, or phone and our agents will provide clear, Canada-focused guidance on account status, promotions, security checks, and responsible gaming options tailored to your needs. If you prefer French, bilingual agents are available for support by phone and chat.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (billing & account questions) |
| Affiliate enquiries | [email protected] (partner relations) |
| Phone | +1 416 582 7391 (English & French) |
| Working hours | Mon-Fri, 09:00-18:00 ET; emergency support 24/7 |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please message [email protected] with a clear subject line and up-to-date contact details, account ID, and any relevant attachments. Providing concise information speeds up our response and helps avoid delays in verification or account support.
Contact Form
Response Time
Support response times: most inquiries receive a reply within one business day. Simple requests via live chat are usually handled immediately, while email cases are typically answered within 24 hours. Complex issues, such as KYC checks or payment investigations, may take longer depending on their nature and required documentation. We’ll keep you updated throughout the process.
Feedback
We'd love to hear your feedback, suggestions, or ideas to make the site better for Canadian players. Send your thoughts anytime, we read every submission carefully and use them to improve features, promotions, and the overall user experience. Your input helps shape updates and fixes, so don't hesitate to get in touch and tell us what you'd like to see.