User Privacy Policy

At SlotoTop we take your privacy seriously. This policy explains what information we collect when you use our online casino and sportsbook services in Canada, how we use it, and how we protect it. It also describes your choices and rights regarding your personal information.

Types of data we collect

Personal data

When you create an account we collect identity details such as full name, date of birth, address, email and phone number. We also collect documents for identity verification and age checks when required, for example a government-issued ID and proof of address.

Technical data

We collect device and technical information needed to provide the service, including IP address, browser type, operating system, device identifiers, and connection details. This data helps us keep the site secure and optimised for mobile and desktop access.

Transactional and activity data

We store transaction records such as deposits, withdrawals, payment method details, bet and play history, bonus activity, and account balance changes. We also record user activity on the site, including games played, timestamps, session lengths and support interactions.

How we use your information

We use personal and technical data to create and manage your account, process payments, verify identity, prevent fraud, and meet legal obligations. Transactional and activity data is used to operate your account, settle bets and payouts, and to improve service reliability. We may also use aggregated, non-identifying data for analytics and product development.

Data protection practices

We protect information using industry-standard measures such as encryption in transit, secure hosting, access controls and regular security reviews. Access to personal data is restricted to authorised staff and service providers who require it to perform their duties. We maintain internal procedures to detect and respond to security incidents.

Cookies and tracking technologies

We use cookies and similar tracking tools to remember your preferences, keep you logged in, analyse site usage and serve relevant content. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality and your experience.

Your rights

Under applicable privacy principles you have rights to access your personal information, request correction of inaccurate data, and ask for deletion where we are not required to retain information for legal or regulatory reasons. You can also object to direct marketing and request restrictions on certain processing activities.

Access, correction and deletion of data

If you want to view, correct or delete personal data associated with your account, contact our support team via the Help section in your account. We will verify your identity before completing requests and will inform you if any data cannot be deleted due to legal or operational retention requirements.

Information sharing and third parties

We may share personal data with trusted third parties such as payment processors, hosting and infrastructure providers, analytics services, identity verification and fraud prevention partners, and legal advisors. We require these providers to keep your information secure and only use it for specified purposes. We do not sell your personal information.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.